FAQ

Here you will find answers to Frequently Asked Questions (FAQs) about the Hawks Prairie Community Association (HPCA) and its website.
 
The HPCA webmasters are in the process of creating a list of information that is both pertinent and accurate for our HPCA membership.  We will continue to update and post new information as it is available. 
 
If you have additional questions you think other residents might be interested in, please email them to WebsiteHPCA@gmail.com

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A. HPCA FAQs
  • chevron_rightYou Are In An Association, What Now?
    Click here for HPCA Association Information
  • chevron_rightI live in Jubilee. Does The Management Trust and HPCA need my contact information?
    Yes! Hawks Prairie Community Association (HPCA) is the master association and Jubilee is a sub-association. Every homeowner in Jubilee is a member of HPCA and pays dues to HPCA. A portion of the monthly HOA payment you pay to Jubilee is sent directly to The Management Trust for your monthly HPCA dues. JCA handles that step as a convenience for you. The Management Trust and HPCA need your contact information to accurately list you as a homeowner of record which entitles you to vote in HPCA elections and access to the HPCA website. Please contact The Management Trust at HPCA@managementtrust.com or the HPCA webmaster at websitehpca@gmail.com if you did not receive a ballot in the last election or have not received access to the HPCA website and eblasts.
  • chevron_rightWhat are the HPCA and JCA?
    Hawks Prairie Community Association (HPCA) is the governing association for both the Jubilee (age restricted) and Edgewater (non-age-restricted) communities. Jubilee and Edgewater residents are governed by the HPCA policies listed on the HPCA website. Jubilee residents are also governed by specific polices listed on the Jubilee Community Association (JCA) website.
     
    Both sets of governing documents are found under the "Docs/Forms" menu on each association website: 
     
  • chevron_rightHow do I request action from The Management Trust, HPCA Board or a Committee?
    You should follow a formal path for issues by filling out an "Request Action Form". Directions for returning the form are at the top of the form. The completed form will be routed to the appropriate staff or committee chair person for processing. You will be sent an email acknowledging your request and given a tentative response date.
     
    This form can also be found on the website under the "Docs/Forms" menu, then "Forms."
  • chevron_rightHow do I access copies of HPCA Governing Documents (CCRs) and Forms?
    HPCA Documents and Forms are found on the website under the drop-down menu labeled Docs/Forms or click here.
  • chevron_rightWho can use the three parks in Edgewater?
    The three parks in the Edgewater neighborhood are private parks that are owned by HPCA. The expenses to maintain these parks are all shared equally by monthly dues paid by each homeowner in Edgewater and Jubilee.  Therefore, all parks in Edgewater are for the shared use and enjoyment of both Edgewater and Jubilee residents.
     
    The pavilion and pickleball courts can be reserved online by an HPCA member by going to the tab "Pickleball, Pavilion, Parks & Trails" or clicking here.
  • chevron_rightCan Edgewater residents use the Jubilee tennis courts, Pavilion, or Lodge?
    The tennis courts and adjacent pavilion are paid for and maintained solely by the Jubilee Community Association.  Those amenities are private, as is the Lodge. 
  • chevron_rightHow do I report damage to HPCA facilities like the playgrounds, Pavilion, trail, etc.?>
    The Management Trust
    253-472-0825
    Or, go to "Contact Us" menu choice under the "Home" menu.
  • chevron_rightAbout HPCA Website User Accounts
    Each HPCA adult resident, whether owner or tenant, is entitled to a website login account. If you do not already have an account, or know of a neighbor who does not, please send an email to websitehpca@gmail.com. 
     
    Message Board
    When you post to the Message Board, the name of the website login account holder is displayed as the writer of the post. (If only one person in your household has a website login, we can create a second login for the other user.)
     
    Eblasts
    Eblasts are sent by The Management Trust.
     
    Member Directory
    The information in the Member Directory is taken from the website login account. Users can opt out of having their information displayed in the directory or change other profile information by editing their profile or sending an email to websitehpca@gmail.com.
     
    Profile Updates
    You can update your user profile by selecting "Your Profile" on the right side the website home page just under the photo.
  • chevron_rightHow do I change my Profile information?
    On the "Home" page under the photograph on the right side, click on "My Profile".
  • chevron_rightHow can I share information with other residents?
    Yes, the Message Board under the "Resident" menu allows residents to enter information into topics for other to read. Carefully read the instructions at the top of the page to enter messages, or to search for messages by keyword.
  • chevron_rightHow do I report HPCA website problems?
    Click on the "Contact Us" under the "Home" menu or the webmaster at websitehpca@gmail.com.
  • chevron_rightHow do I use the Fillable Forms feature for HPCA forms?
    Fillable forms have not been implemented at this time.
  • chevron_rightHPCA Website Security and Backup
    HOA Sites Security and Backup Summary
     
    Datacenter
    1. Our chosen datacenter is Rackspace. A datacenter is a building specifically designed to house and support thousands of web servers and connect them to the internet.
    2. Information on Rackspace can be found at rackspace.com.
    3. We have many dedicated and cloud-based servers housed at Rackspace's datacenter. Our proprietary software is running on these servers, which enables our clients' websites to function.
    4. Rackspace is solely responsible for maintaining server hardware, software, security, connectivity and backups. We are not involved with such items as they are outside of our expertise and services.
    5. When server maintenance is necessary, Rackspace may take the servers down during the night. There is no notification provided when this occurs.
    6. Rackspace has monitoring services on each of our servers. If a server experiences an issue, Rackspace is notified by their monitoring software so that they can resolve the issue. There is neither a need nor process for our clients to notify us of a server issue.
    7. Rackspace does not provide statistics on uptime/availability. There is no server uptime/availability guarantee.
    8. Our clients are not authorized to contact Rackspace.
              1. Rackspace will not answer questions regarding the services we have through them.
              2. Rackspace will not provide support to our clients as that is outside of their expertise and services.
              3. Any technology related details not explained in this section are confidential. Therefore, we do not answer questions regarding the datacenter.
     
    Security
    1.The datacenter has the following in place for our network of servers:
          1. Firewall
          2. Physical facility security
          3. Hardware replacement and software upgrades to patch security related issues.
    2. Security related to server hardware and software is handled by the datacenter. 
    3. SSL Certificates are provided by us through Let's Encrypt, at our sole discretion. We do not allow our clients to provide an SSL certificate. SSL Certificates are not customizable. 
    4. We are SAQ-A PCI Compliant due to not storing or processing credit card information on our websites. Any payment processing is handled by third parties and on their website.
    5. We do not allow sensitive information to be stored on the website such as banking information and social security numbers. 
    6. Each website user must use their own username and password to log into the website. Multiple people are not allowed to share a login to the website. A Website Administrator determines which users have access to log into the website.
    7. User passwords are stored as hashed values.
    8. Any technology related details not explained in this section are confidential. Therefore, we do not answer questions regarding security. Revealing any additional details regarding security would create a risk to our clients because an attacker could use that information to launch a better planned attack.
         
    Backups
    1. The datacenter performs a nightly backup of the file system and databases on each of our servers following their proprietary processes.  We are not involved with the datacenter's backup processes.
    2. Due to our SaaS website model, there is not an ability to backup an individual website or retrieve files in bulk from a backup.  
    3. The backup process does not interfere with the ongoing operation of our software or our clients' websites.
    4. Each backup is kept by the datacenter for 2 weeks, at their sole discretion.
    5. Neither us nor a Website Administrator have access to the datacenter's backups.
    6. A Website Administrator is not able to perform a backup of the website, data or uploaded files.
  • chevron_rightWhat is the phone number for the Hawks Prairie Golf Course and Talon Grill?
    Call 360 455-8383
B. Edgewater Homeowners Information